SENER & BSM (British School of Motoring) requires at least 48 hours' notice to cancel or reschedule a driving lesson, or the full lesson fee may be charged SENER & BSM T&Cs. For driving instructor training courses, there is a 14-day cancellation period after booking, after which fees are generally non-refundable. 

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          Key Cancellation Details:

 

        Driving Lessons: Cancellations must be made directly with the instructor at least 48 hours in advance to avoid charges.

        Driving Test: If changing a practical test booked through BSM, you must allow 3 clear working days (excluding Sundays and public holidays) to avoid losing your fee.

Instructor Courses: A 14-day cooling-off period applies to training course bookings.

       Trainer Cancellations: If BSM or your instructor cancels a session, they will aim to rearrange it at a convenient time. 

 

      8. Changes to bookings

      8.1. If you want to cancel a booking. You must give your instructor a minimum of 48 hours’ prior notice of cancellation for any driving lesson. If you are unable to speak with your instructor, you are able to cancel lessons using our Website/App provided that you are giving 48 hours’ prior notice. Our Pupil Service Team are also on hand to help via our Live Chat.

     8.2. What happens if you don’t give 48 hours’ notice. If you don’t give at least 48 hours’ notice of cancellation before the lesson start time then you’ll be charged for those lesson(s) in full, provided that this does not affect any rights you may have to cancel this Agreement under the statutory 14-day cooling off period (see Paragraph 11.3).

     8.3. Cancellation of driving tests. The Driver and Vehicle Standards Agency (DVSA) requires you to give ten clear working days to cancel your test. This may mean that you may lose your DVSA test fee if don’t cancel it in time and/or if your instructor says you’re not ready for your test within this three-day notice period.

   8.4. If you instructor cancels a lesson. If your instructor cancels a lesson then they’ll endeavour to rearrange the lesson with you. If they don’t do this then please contact them or you can re-schedule the lesson time using our Website/App. If you have any issues please contact us using our Live Chat.